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Login recovery

Onpoint Community Credit Union Forgot Password — Reset Your OnPointCU Login

Locked out? Reset your password, recover your Login ID, and get back in to OnPoint online banking — securely and without a phone call.

Reset passwordRecover Login ID
  • No phone call required
  • Identity-verified
  • Unlocks your account
Member recovering their OnPoint login on a phone
Back in minutes
Secure self-service reset
Recovery steps

How to reset your login

Whether it's your password or Login ID, the safe recovery flow is the same. Always start at onpointcu.com or in the OnPoint Mobile app.

  1. 1

    Open the login screen

    Go to onpointcu.com and open the login area, or launch the app, then choose Forgot login ID or Forgot password.

  2. 2

    Tell us who you are

    Enter the Login ID or the email/phone on file so OnPoint can locate your account and start identity verification.

  3. 3

    Verify your identity

    Approve the one-time verification code sent by text, email, or phone call — no trip to the branch required.

  4. 4

    Create a new password

    Set a brand-new, unique password. This also unlocks an account that was locked from too many failed sign-in attempts.

  5. 5

    Sign in again

    Return to the login screen and sign in with your recovered Login ID and new password on the web or in the app.

Two quick fixes

Reset password or recover Login ID

Reset your password

Forgot your password? Verify your identity and create a new one in minutes — this also unlocks a locked account.

Reset password

Recover your Login ID

Can't remember your Login ID? Confirm your identity and we'll help you retrieve it so you can log in.

Recover Login ID

Is your account locked?

Too many incorrect sign-in attempts will temporarily lock your account to protect you. Resetting your password unlocks it right away. If you still can't get in, our team can help.

(800) 527-3932
Member help

Login recovery — FAQ

Need a hand getting back in? Visit the login page or call (800) 527-3932.

How do I reset my OnPoint password?
On the login screen choose Forgot password, verify your identity with a one-time code, and create a new password. You can sign in again immediately — no phone call required.
How do I recover my Login ID?
Choose Forgot login ID on the sign-in screen and verify your identity. Your Login ID is then shown or sent to you so you can log in.
Why is my account locked?
Accounts lock after several incorrect sign-in attempts as a security measure. Use Forgot password to reset and unlock, or call 800-527-3932 for help.
How do I change my password after I log in?
After signing in, open Settings or Security in online or mobile banking to update your password and manage verification options.
I'm not receiving the verification code — what should I do?
Check that your phone number and email on file are current, look in your spam folder, and try another delivery method. If it still fails, call Member Services at 800-527-3932.
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